The Physical Plant department manages and oversees approximately 1.1 million square feet of campus facilities across our Boston location. This includes the maintenance, operation, and strategic planning for a diverse range of buildings and spaces, ensuring that all facilities are well-maintained and functional to support the needs of the campus community

Core Values

Service and Satisfaction: Committed to supporting Berklee’s faculty, staff, students, and visitors.

Empowered Staff: We prioritize high service standards and encourage our team’s growth through training and innovation.

Reliability: We leverage technology and feedback to deliver timely, reliable service.

Safety and Compliance: Dedicated to maintaining a safe, hazard-free, ADA-compliant campus.

HVAC Preventative Maintenance Our HVAC team spends 75 percent of its time on proactive maintenance to ensure system cleanliness and functionality, supporting a comfortable campus environment. We value feedback to continuously enhance our services.

Hallway at 921 Boylston featuring the One Stop sign and environmental graphics with large photos of students
Maintenance and Custodial Services

We manage general and preventive maintenance, repairs, and custodial services to ensure the functionality and cleanliness of the campus.

160 Dining Hall view of first and second floor with balcony
Real Estate and Facility Planning

We oversee real estate acquisitions and manage campus facility planning to support the long-term growth and development of the institution.

Room at 12 Hemenway with seating and glass wall
Capital Projects

We initiate projects that involve significant, longterm improvements or new developments to enhance and modernize the institution's infrastructure. 

Students sit on a lawn with trees in the background
Sustainability

We engage with departments across campus to integrate sustainability initiatives and create learning opportunities for students, faculty, and staff.

Hours of Operation

Physical Plant Office

  • Monday through Friday, 8:00 a.m. to 4:30 p.m.
  • For after-hours assistance, please contact Public Safety at 617-747-2682.

Maintenance Services

  • Monday through Friday, 7:00 a.m. to 8:30 p.m.
  • Maintenance is on call outside of their service hours.

Custodial Services

  • Monday through Thursday, 6:00 a.m. to 5:00 a.m. (23 hours)
  • Friday, 6:00 a.m. to 11:30 p.m.
  • Saturday and Sunday, 6:00 a.m. to 4:30 p.m.

Emergencies

For after-hours emergencies, please contact Public Safety at 617-747-2682.

Examples of Emergency Requests:

  • Water or plumbing systems leaks and overflows
  • Fire alarms sounding
  • Carbon monoxide detector alerts
  • Power outages
  • Noxious odors, such as gas
  • Door alarms or doors not locking